To start or transfer power to a location that currently has a meter or has had a meter in the past, click the link below and follow the prompts. Allow up to one business day, excluding weekends and holidays, for HEC to connect service at existing locations.

• Submit the form below to request power at a location that is newly constructed or has not had electricity in the past.

  • Additional requirements for new service:

  • A 911 address is required. (Please contact your local city or county office to obtain.)

  • Proper permit if applying for construction (contact your builder for more information)
  • Notarized easement of neighboring properties (if applicable), available here.
  • Deed information (used on easement of the property)
  • Meter loop and wiring specifications, available here.
  • Size of service needed (phase or load of power)
  • Service configuration (underground or overhead)
  • Load Requirement Form, available here.
  • Permission and Waiver of Liability Form, available here.

Submit the form below to request power at multiple locations that are newly constructed or has not had electricity in the past.

• Additional requirements for new service:

• A 911 address is required. (Please contact your local city or county office to obtain.)

• Proper permit if applying for construction (contact your builder for more information)
• Notarized easement of neighboring properties (if applicable)
• Deed information (used on easement of the property)
• Size of service needed (phase or load of power)
• Service configuration (underground or overhead)
• Load Requirement Form, available here.
• Permission and Waiver of Liability Form, available here.

To repair a security light, login to your SmartHub Account to submit a request.

In the desktop version, go to "Contact Us", "Report an Issue”, then select “Security Light Repair” and follow the prompts. On the app, click on "More", "Contact Us", "Report an Issue”, then “Security Light Repair” and follow the prompts.

To disconnect service, login to your SmartHub Account to submit a request.

In the desktop version, go to "Contact Us", "Report an Issue”, then select “Disconnect Service” and follow the prompts. On the app, click on "More", "Contact Us", "Report an Issue”, then “Disconnect Service” and follow the prompts.

A fee is charged for each new account or transferred service to cover the cost of administrative services.

• New Service Connect Fee – $125.00. This is a one-time fee for any new meter.
• For existing service Connect Fee – $25.00. This is required for each new account established.
• A deposit may be required after a soft credit check on all applicants.
• Prepaid Billing - $100 minimum credit is required.
• For new service installs or when adding a security light, line extension fees will be determined after a field visit.