ATTENTION! ATTENTION! ATTENTION!

Good morning HILCO Members, our subsidiary customers of HILCO United Services and managed water members of Files Valley Water Supply Corporation and Rural Bardwell Water Supply Corporation, here is today's update. Your cooperative is still operating as normal, just under a few different conditions. As you know, our office doors were closed all last week to protect both our members and staff to as little exposure to Covid-19 as possible, and we truly appreciate the kind words and support from our great members. Everything will remain the same this week; WITH ONE EXCEPTION, the Elm Mott Office will be closed for any operations, including drive-through, night box, and propane station. The drive-through windows at the Midlothian and Whitney offices will still be open, as well as the propane fill station at Whitney, all satellite offices closing from 1:00 PM to 2:00 PM for lunch and the dropbox facilities at Itasca will still be available. You can still contact our office via telephone 24 hours a day, and all electronic services are still in operations. Thank you, and we are here to serve you, our members, and all consumers we are responsible for

—Your HILCO Team.

HILCO Electric Cooperative

HILCO Electric is a member owned, not for profit, electric cooperative that provides its members with low-cost, dependable power. Combined with efficient management , we offer electric service with promptness and professionalism. Originating in 1936 with a handful of members in the area, HILCO serves Hill, Johnson, McLennan, Ellis, and Dallas Counties with over 2,800+ miles of overhead and underground distribution lines.

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Board Meeting

Next Board Meeting is April 30, 2020.

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Good evening HILCO members. Just letting you know all is going well. We have had several questions concerning disconnects. HILCO is not disconnecting accounts for nonpayment during this time, whether it be normal monthly billing or prepaid metering. We have not been disconnecting for some time now. As stated in previous post, prepaid meters are being monitored closely and should you have issues with it disconnecting just contact the office. If you want accurate information please contact our office, we will be more than happy to discuss your account with you. Wishing all our members good health and peace of mind. We are here to serve and help through these trying times. Your HILCO team.

Good afternoon HILCO Members, just checking in to let you know all is going well here in the cooperative world. We are still on the job and still here to serve our Members 24/7. Wishing you all a great evening. Stay safe out there, practice social distancing and keep those hands clean. Your HILCO team.

Good afternoon HILCO Members, here is today's update. Your cooperative is still operating as normal just under a few different conditions. As you know our office doors have been closed all week to protect both our members and staff to as little exposure to Covid-19 as possible, and we truly appreciate the kind words and support from our great members. Everything will remain the same next week, WITH ONE EXCEPTION, the Elm Mott Office will be closed for any operations including drive through, night box and propane station. The drive through windows at the Midlothian and Whitney offices will still be open, as well as the propane fill station at Whitney and the drop box facilities at Itasca will still be available. You can still contact our office via telephone 24 hours a day. Thank you and we are here to serve you, our members. Your HILCO Team.

HILCO has suspended collections on accounts this week. If we receive telephone calls inquiring on collection procedures you will be given the information on normal collection procedures. HILCO has always, and will continue to be, a huge community supporter. If you have a specific question on your account, please be sure to specify exactly what information you need to know for a specific procedure, such as an extension, transfer, etc. While there could be extraordinary circumstances requiring a disconnect of a meter, disconnection for collections was discontinued. You will continue to receive delinquent notices, if applicable, because they are computer generated. If you are on our prepaid metering program, and it is disconnected, please contact the HILCO office for reset. We do our best to monitor these meters, but it is possible we could miss an account. Your HILCO Team.