These programs have various requirements and limits. All programs are subject to the availability of funds. The agencies listed require an appointment to complete an assistance application.
For more detailed information, call Stephanie Balderas at 1-800-338-6425 ext. 1112, or email sbalderas@hilco.coop.
Assistance Agencies
The following organizations offer help to those with a verifiable need for assistance. Click here
The Brazos Electric Ratepayer Hardship Fund assistance program provides bill credits to eligible low income residential cooperative customers to cover the cost of recently added bill charges due to the high costs incurred during Winter Storm Uri in 2021. For more information click here.
Brazos Electric Ratepayer Hardship Fund assistance program
Texas Utility Help Program
Dallas County
- Texas Department of Human Services
- 2377 N. Stemmons Freeway,
- Suite 201, Dallas
- (214) 819-1848
- Monday–Friday, 8 a.m.–4:30 p.m.
- Salvation Army
- (214) 424-7044
Ellis County
- Economic Opportunities Advancement Corporation
- 500 Franklin Ave., Waco
- (254) 756-0954
- Monday–Friday, 8 a.m.–4 p.m.
- North Ellis County Outreach
- (serving parts of Glenn Heights, Red Oak, Oak Leaf and Ovilla)
- 404 S. Highway 342, Red Oak
- 972-617-7261 Ext 2
- Salvation Army
- (972) 937-7727
Johnson County
- Texas Neighborhood Services
- (817) 598-5700, option 1
- Salvation Army
- (817) 558-1296
Hill County
- Economic Opportunities Advancement Corporation
- 500 Franklin Ave., Waco
- (254) 756-0954
- Monday–Friday, 8 a.m.–4 p.m.
- Lake Whitney Ministerial Alliance
- 100 Sims Drive, Whitney
- (254) 694-3155
McLennan County
- Economic Opportunities Advancement Corporation
- 500 Franklin Ave., Waco
- (254) 756-0954
- Monday–Friday, 8 a.m.–4 p.m.
- Caritas of Waco
- 300 S. 15th St., Waco
- (254) 753-4593
- Monday–Friday, 8:30–11 a.m., 1–3 p.m.
- Salvation Army
- 4721 W. Waco Dr., Waco
- (254) 756-7271
- Monday–Friday, 8:30 a.m.–4:30 p.m.
