Dispatching Clerk

With minimal supervision, conduct radio/telephone dispatch operations for an electric cooperative and its subsidiaries and other managed companies in a professional manner. Coordinate both routine and non-routine power line maintenance activities to meet the needs of member-consumers. Conduct after-hours bill collection activities via the telephone and written correspondence. Provide after-hours routine support in general administrative areas such as data entry and filing.

ESSENTIAL FUNCTIONS

  • 1.Receive and process calls for assistance from member-consumers and/or retail customers.
  • 2.Process requests for information.
  • 3.Coordinate the assignment of maintenance teams for power outage situations.
  • 4.Coordinate the re-connection of service for members in a terminated status.
  • 5.Conduct routine telephonic and written collection activities on delinquent accounts.
  • 6.Data enter service orders; file completed administrative material.
  • 7.Prepare mail list, letters, and envelopes for Co-op Connection Discount Cards, new member information, and surveys to members and mailing out those documents.
  • 8.Monitor the AMR system including disconnected account status daily.
  • 9.Run the Zero kWh report nightly and make a service order to verify location secure.
  • 10.Update account information with address changes and keep current with postal requirements.
  • 11.Assist all departments with miscellaneous tasks.
  • 12.Provide wake up calls to members who are without power.
  • 13.Process AMR outage reports to verify member power restoration.
  • 14.Assist with re-issuance of capital credit checks.
  • 15.Send Letters of Credit to utility companies and to members and maintain file of Letters of Credit sent.
  • 16.Maintain and enter all membership and deposit records.
  • 17.Resolve questions regarding delinquent accounts for the cooperative, subsidiary, and all managed water companies.
  • 18.Process all member/customer service calls for the cooperative, subsidiary, and all managed water companies.
  • 19.Update various reports as needed including membership records and reports run on the TWACS server.
  • 20.Monitor security cameras.

EQUIPMENT USED

Radio communications system, computer (LAN/WAN), organizational vehicle, and multi-linetelephone system, fax, credit card machine, shredder, printers, photocopiers, TV/VCR,calculator/adding machine, security cameras.

OTHER IMPORTANT DUTIES

  • • Key control.
    • • Access control to sensitive areas and information.
    • • As necessary to perform assigned job, in an emergency situation, or as necessary for the conduct of training, will be required to enter member/customer’s property.

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS AND ABILITIES

  • • One years' experience in a 24-hour dispatch center preferred.
    • • General familiarity with data processing techniques.
    • • Ability to conduct general mathematical analysis.
    • • Ability to organize work effectively, prepare and file correspondence in accordance with set policies and procedures.
    • • Ability to work calmly and effectively in crisis situations.
    • • Knowledge of and ability to interpret and apply correct FCC radio/telephone procedures.
    • • Ability to work varying shifts and in an on-call status.
    • • Ability to communicate effectively and efficiently, both orally and in writing, with a diverse group of people and personalities; requires high degree of interpersonal skills.
    • • Ability to work effectively with professional, political and community-based entities.
    • • Ability to work individually or in teams made up from diverse organizations within and external to the organization.
    • • Ability to prioritize and manage multiple tasks.
    • • Ability to travel intra/inter-state as necessary for the conduct of training.
    • • Ability to lift and carry computer-generated reports weighing up to 30 pounds.
    • • Ability to move about and within a multi-level office building.
    • • Ability to operate an organizational vehicle in accordance with all applicable traffic laws.

REQUIRED EDUCATION DEGREES, CERTIFICATES, AND/OR LICENSES

  • • High School diploma or equivalent required.
    • • Bi-lingual capability preferred.
    • • Valid Texas Driver's license or ability to obtain license prior to first day of employment required. Must be eligible to be and remain insured as a driver by the Cooperative’s group liability policy for the automotive fleet.
    • • All required certifications or licenses must be submitted to the Human Resources Department fifteen work days prior to expiration.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. The incumbent(s) may be required to perform or assume additional job-related responsibilities other than those stated in this description.