The phones at HILCO Electric Cooperative are answered twenty-four hours a day. If you are building a home, simply call the office and speak with a representative. They will set up your service and arrange for a member of our staff to come to your location and discuss options for your new service. If you have any problems with your existing service, you can call the office and speak with a representative who will send a serviceman to your location for repair. All calls are answered by HILCO Electric Cooperative employees whose offices are conveniently located in Itasca, Whitney, and Midlothian. During times of high call volumes, such as during an outage, members are also given the option to leave a voice mail message so that they do not have to wait for the first available representative.