How reliable is your service?

We continually work to ensure our members have the power they need, when they need it. Our work plans include everything from upgrading existing lines to meet the demands of our growing cooperative to maintaining clearances through tree trimming. HILCO’s ASAI average is 0.999481 ( so basically our electrical system’s reliability is up and operational 99.9481% of the time). However, due to storms, animals, or even vehicle accidents, we do have unavoidable outages. When outages occur, our focus is on restoring as many members as possible as quickly as possible and as safe as possible. The general guideline is to start at the substation level. By restoring service to the substation, many members will have their service restored. The next level would be at the feeder level, then the phase level, and finally, we work on restoring power at the individual transformer and service level. When possible, we will give priority to individuals who have a documented medical necessity for electricity. You can access the medical necessity form here at: Life Support Registration