I either went without electricity during the winter storm or drastically reduced my consumption. Why am I still having to pay?

Because HILCO is an electric utility that is part of ERCOT, rotational outages were mandated during the winter event. The employees of HILCO worked diligently and tirelessly during the storm and in the aftermath to quickly restore electricity to all Members, as we were permitted to do so.

All existing and new members within the service area of HILCO are obligated to pay the securitization fees in accordance with the Senate Bill 1580 law.